PRIVACY AND COOKIES POLICY
This Privacy and Cookies Policy sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us in relation to the website (the “site”).
Please read the following carefully to understand our practices regarding your personal information and how it will be treated.
HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU
We may collect personal information from you when you:
contact us, subscribe or request information from us in any other way;
visit our website;
or communicate with us via social networking websites, third party apps or similar technologies.
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU
We may collect and process personal information about you which you provide to us, such as your contact details (e.g., your name, address, or email address).
If you contact us with a complaint or query, we may keep a record of the correspondence.
PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:
to provide you with the information and services you have requested;
for system administration purposes and for internal operations to ensure that content is presented in the most effective manner for you and for your device;
to provide customer support and ensure we provide a good level of customer service;
to notify you of any changes to our services;
for security and fraud prevention and to ensure that our website and digital properties are safe and secure; and
to comply with applicable laws and regulations.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
Our legitimate business interests: Where it is necessary for us to process your personal information as part of the normal operation of our business, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example, where you contact us about the site and it is necessary for us to handle your personal information as part of our customer service.
Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
HOW WE KEEP YOUR PERSONAL INFORMATION
We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, we may keep a record of any correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
We maintain reasonable technical and organisational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information as it is transmitted to us.
DISCLOSING YOUR INFORMATION
We may disclose your personal information to the following categories of third parties:
with our suppliers, business partners, and service providers, where they are helping us to promote the site and its content as well as providing our services to you;
with authorities or similar third parties (e.g., auditors) requesting mandatory disclosure in compliance with applicable law, if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
with other companies and organisations for the purposes of fraud protection to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information).
COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files placed in your browser.
Various types of cookies are used via the site:
“Session cookies” are used (which will usually be deleted when you log out) to keep track of your internet session, which, for instance, allows the Company to remember the site language. Without these cookies the online services that you have asked for cannot be provided. Session cookies are necessary and/or useful for the functioning of the site
“Persistent cookies” are used (which are longer-term) to help you move around and enjoy the features on the site more easily and to remember preferences, actions and settings to improve your visit (at your request)
You can object to such cookies through your browser settings, however, please note that without essential cookies, some features or activities may be limited or not available to you. For more information on how to control cookies on your browser, or about cookies generally, please see https://www.aboutcookies.org/.
Strictly Necessary: enabling core site functionality
Strictly necessary cookies and similar technologies are essential in order to enable you to move around the site and use its features. Without them, services like enabling appropriate content based on your type of device cannot be provided.
Analytics: allowing us to analyse site usage.
Analytics cookies and similar technologies collect information about how you use the site, so that we can analyse traffic and understand users’ interactions to perform analytics, including to analyse, measure and report on usage and performance of the site.
For this purpose, we may use third-party service providers such as Google Analytics, who may use their own cookies and similar technologies. The information is used to improve our sites or products. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. To opt out of Google Analytics relating to your use of our sites, you can download and install the Google Analytics Opt-out Browser Add-on available via this link: https://tools.google.com/dlpage/gaoptout?hl=en.
Functional: allowing us to personalise your experience of our sites.
Functional cookies and similar technologies allow the site to remember choices you make (such as the region you are in) and to provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts and other parts of webpages that you can customise.
Managing cookies and similar technologies.
If you are in the UK or EEA, we will ask for your consent before using any cookies (apart from strictly necessary cookies) and you can withdraw your consent at any time.
You can also manage your consents for cookies on the site through your browser settings. You can adjust your browser to reject cookies from us or from any other site operator. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser’s settings for more information. You can also check your browser settings to learn how to delete cookies.
Blocking cookies and similar technologies might, however, prevent you from accessing some of our content or site features.
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please conduct us using the contact details below.
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.
Our website and other digital properties may, from time to time, contain links to and from third party websites and services (including third party social media platforms). If you follow a link to any of these websites and/or services, please note that they have their own privacy policies and we do not accept any responsibility or liability for them. Please check any such third party privacy policies before you submit any personal information to these websites or services.
CHANGES TO THIS PRIVACY AND COOKIES POLICY
We may change this Privacy and Cookies Policy at any time. The new Privacy and Cookies Policy will be displayed on our website. The date this Privacy and Cookies Policy was last updated appears at the bottom. If any changes occur, that materially impact previously collected information about you, we will make reasonable efforts to notify you.
Questions and comments regarding this Privacy and Cookies Policy should be sent to .
This Privacy and Cookies Policy was last updated on 20 November 2020.